Privacy Policy
CoolEDU values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when using our platform.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: Name, email address, phone number, and payment details when you register or make transactions.
- Usage Data: Information about how you use the platform, such as login times, pages visited, and interactions.
- Device Information: Details like IP address, browser type, and device operating system for analytics and troubleshooting.
- Optional Data: Any additional information you choose to share, such as teacher qualifications or profile pictures.
2. How We Use Your Information
Your data is used to:
- Provide Services: Enable bookings, manage accounts, and facilitate communication between users.
- Improve User Experience: Customize features, respond to inquiries, and enhance platform performance.
- Process Payments: Manage secure transactions and ensure proper payouts.
- Marketing and Communication: Send updates, promotional offers, and important notices (with your consent).
- Compliance: Meet legal obligations, such as fraud prevention and regulatory reporting.
3. Sharing Your Information
We do not sell your data. However, we may share it under these circumstances:With Teachers/Parents: Limited data is shared to facilitate bookings and communication.
- Service Providers: Third-party partners, like payment processors or analytics tools, who assist in delivering our services.
- Legal Requirements: When required by law, such as compliance with government requests or enforcing platform policies.
- Consent-Based Sharing: If you explicitly agree to share your data for specific purposes.
4. How We Protect Your Information
We take strong measures to ensure your data remains secure:
- Encryption: Sensitive information is encrypted during storage and transmission.
- Access Control: Only authorized personnel have access to personal data.
- Regular Audits: Routine checks are conducted to identify and mitigate risks.
However, no system is 100% secure. We encourage users to safeguard their credentials and report suspicious activity immediately.
5. Your Data Rights
As a user, you have the following rights regarding your personal data:
- Access and Review: Request a copy of the data we hold about you.
- Correction: Update or correct inaccuracies in your information.
- Deletion: Request the deletion of your account and associated data.
- Restrict Processing: Limit how your data is used under certain conditions.
- Withdraw Consent: Opt-out of marketing communications or other consent-based activities.
- To exercise these rights, contact us at [email protected]
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy. When no longer needed, we securely delete or anonymize your data.
7. Cookies and Tracking Technologies
CoolEDU uses cookies to:
- Enhance platform functionality.
- Analyze user behavior for improvements.
- Provide personalized content.
- You can manage cookie preferences through your browser settings.
- Note that disabling cookies may affect platform functionality.
8. Third-Party Links
Our platform may include links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external sites you visit.
9. Children’s Privacy
CoolEDU is designed for parents, teachers, and students. If you believe a child under 13 has provided personal data without parental consent, please contact us so we can take appropriate action.
10. Changes to This Privacy Policy
We may update this policy periodically. When changes are made, we will notify users via email or in-platform alerts. Continued use of CoolEDU after updates signifies acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or feedback regarding these Terms of Use, please contact us at:
- Email: [email protected]
- Phone: +201091234567
- Mailing Address: 55 Side st. from Main st. Area, Cairo
By using CoolEDU, you consent to the terms of this Privacy Policy.